Helix

Important note: It's always a good idea to look for firmware updates for your Helix camera. Keeping your firmware up-to-date ensures that the camera has the latest security patches and fixes.

Prior to Adding a Helix camera to our platform make sure that it has been rebooted within the last 2 hours.

Web setup

If you are setting up the camera on the web you first need to setup the password.

Step #1

Configure the password for your camera.

Tip: if you have already setup your camera with a password other than the default then you can skip to step #2.

The camera cannot be added with the default password so you will need to configure it as follows:

Plug your camera into one of the ports on the back of your router with a network cable. Most routers have ports labelled 1-4 on the back that the camera can be plugged into. Your camera may have come packaged with a network cable. If it did not, you will need to purchase one separately.
Once the camera is plugged in, it will be auto assigned an IP address. To find the address, download the Helix IP Config Tool. Once you install the tool, run it to find the IP Address of the camera. The default username and password for Helix cameras is admin/admin. You can either log into the camera web UI and update the new password or you can do that in the Helix IP Config Tool (Settings->Maintenance)

Step #2

First Login to your account. You should see your "Timeline". Start the "Add Camera" Wizard. Click on "Add Camera" and pick "Helix". Enter a name for your camera and click next.

Step #3

Once you click on next, you'll have to add in your camera's username and password along with the camera Serial number and MAC address. Click "Next" when you are done.

Tip: You can find your serial number on the bottom sticker of the camera. Alternatively, use the above mentioned Helix IP Config Tool or the camera web UI under the System -> Settings.

Step #4

This is where you can also change whether or not you'd like notifications, Image Appearance, Quality and IR Mode (optional) Once you're done, click on "Finish".

Now the setup wizard will configure your chosen settings and close.

Mobile setup

If you have the mobile app, you can fully setup the Helix camera.

Step #1

Plug the ethernet cable from the POE switch/router to the camera.

Step #2

Make sure your mobile device is on WiFi.

Step #3

Click the three dots and then click the plus (+) sign and select Helix.

Step #4

Input the camera name and click "Next".

Step #5

Scan the QR code of the camera or input the Serial number, MAC address and enter your username and password.

Finally choose your settings and you should be complete!

Factory defaulting the camera will cause the camera to lose connection. It will need to be removed and added again.