Milesight

This article provides step-by-step instructions to configure your Milesight Plug & Play cameras, ensuring they are updated with the proper firmware, correctly configured for DNS and time settings, and successfully added to the Camcloud portal.

Step 1: Verify Firmware Version

Before proceeding with any setup, ensure that your camera is running the correct firmware.

• PE Series Cameras:
  Download and install the proper firmware from the following link:
  PE Series Firmware

• PD Series Cameras:
  Download and install the proper firmware from the following link:
  PD Series Firmware

• LPR Cameras:
  Download and install the proper firmware from the following link:
  LPR Series Firmware (US Only)
  LPR Series Firmware (Canada, South America, Mexico)

• The Software Version will indicate "camcloud" in the naming:

Step 2: Configure DNS and Date/Time Settings

Ensure that the camera is properly configured for network and system time.

• DNS Configuration:
  Verify that the DNS settings are correctly entered. This ensures your camera can resolve domain names and connect to necessary services.

• Date/Timestamp Configuration:
  Confirm that the date and time are set accurately. Incorrect timestamps may affect logging and TLS communication.

Step 3: Add the Camera to the Camcloud Portal

Once the camera’s firmware, DNS, and date/time settings are confirmed, add the camera to the Camcloud portal.

1. Log in to your Camcloud portal account.
2. Navigate to the "Add Camera" section.
3. Select "Milesight"
4. Enter the Camera name and make sure "Secure Tunnel" is selected. Port forward is an option as well but not recommended for Plug and Play supported cameras.
5. Enter the following details:
   • Serial Number: Enter the camera’s serial number.
   • MAC Address: Enter the camera’s MAC address.
   • Username/Password: Provide the camera's login credentials.
   • Click Next
6. Select your preferred camera settings and click Finish.
7. You will be provided with FTP credentials; they are used for Events configuration. Alternatively, and recommended an HTTPS address can be used for the same purpose.

Events Configuration

1. Access the camera via Device access menu:
2. If you plan on using FTP configure that here (Optional):
   
   Here is an example of configuring Line Crossing Events:
   
   Here is where you enable FTP for this type of event, or configure the HTTPS address we provided in the integrations section
   
   

Additional Tips

• Network Connection:
  Make sure your camera is connected to a stable network to avoid connectivity issues.

• Troubleshooting:
  If you encounter any difficulties, please contact support for further assistance. It would be helpful to provide the logs of the camera if possible, they are located here:

  http://<ip>:<port>/dataloader.cgi?dw=file&name=camcloudsecuretunnel.log