This feature is only available through Camcloud's business plans which can be purchased from an authorized Camcloud partner. Contact for more information.

There are three main roles that are part of the system. Any permissions marked with a * can be enabled/disabled on a per-user basis.

Account Owner

  • This is the primary user for any Camcloud account
  • Create and manage the two user types
  • This user can perform any action, including deleting the account

Viewer User

  • View video and cameras
  • Camera access can be limited by Groups
  • Pan/Tilt/Zoom *
  • Download Media *
  • Recordings *

Admin User

  • Everything a Viewer can do plus…
  • Add and Edit cameras
  • Group management
  • Delete cameras *
  • Billing *

Note: Admin Users do not have the ability to create/edit other users (no user management).

Both Viewer and Admin roles have customizable permissions so that you can, for example, enable a user to do everything except for destructive actions such as delete a camera or delete the account itself. This provides maximum flexibility to Account Owners and Reseller Admins to setup the user permissions they need.

If you are the account Owner (the first user created on your account), you can add a new User in the "Manage Users" section of the "Settings" menu. 

Users added will have the following account rights:
- Live View
- Adjust Email Notifications

Account Owners can optionally grant the following rights for Viewer roles:

- Pan-Tilt-Zoom Controls
- Download Media
- View Recordings

In addition Account Owners can optionally grant the following rights for Admin roles:

- Billing
- Delete cameras

Viewer role users will not be able to:
- Add/Delete Cameras
- Add/Delete Users
- Add/Delete Groups
- Add/Delete Schedules
- View/Modify Camera Settings


Click on settings, then go to "Manage Users". Here you can add or delete users. Click on "Add User" to start.

Select whether you'd like a Viewer or Admin role.

Viewer role:

Enter the new User's Email address and Name, and then select the Group(s) you would like them to have access to:

There are a few options you can choose from when creating the account, the default is to have Pan/Tilt/Zoom unchecked (this gives the user the ability to move the camera position if it has PTZ functionality), while Download Media (ability to download normal footage or time-lapse footage) and Recordings (Ability to view recorded footage, turned off they would just have live view only) will be on by default. Note that turning Recordings off automatically turns off Download Media.

Once you click on save, an email will be sent to the user asking them to set up their password. They will now be able to access the cameras via the Web portal or the Mobile app using their email address and the password they chose.

Keep in mind that for additional users, their email address is also the username that they need to use to login.

Admin role:

Same as the viewer role except there is no groups. They are an admin so they get access to all groups.

There are a two options you can choose from when creating the admin account, Billing which allows the user to see billing information and Delete cameras which allows the user to delete cameras along with any other edit operation they may have.