Hikvision | Camcloud

Hikvision

There are a couple of ways to setup your Hikvision camera:

  • Auto Setup - completely automated setup procedure (highly recommended)
  • Manual Setup - add the settings to your camera individually
  • Troubleshooting - add the settings to your camera individually

Auto Setup

Note: Before starting, make sure that you've port-forwarded your camera. If you're unsure how to start the port-forwarding process, take a look at our guide

 

Step #1. Start the "Add Camera" Wizard



First Login to Camcloud.com. You should be brought to your "Timeline".  This is where you'll have a list of any cameras you've already setup.

Click on "Add Camera", select "Hikvision". Name your camera whatever you'd like.

 

 

Once you click on next, you'll have to add in your camera's username, password, IP address, RTSP port, and HTTP port. This means your RTSP & HTTP ports need to be forwarded on your router.

 

 

Click on Next.

This is where you can also change whether or not you'd like notifications, and the sensitivity of your camera's motion detection. Once you're done, click on "Finish". 

 

 

Now the setup wizard is going to run through its process and confirm that it completed the configuration successfully. 

 

Manual Setup

Don't follow this guide! Use the automated setup above. There is no need to manually setup your camera. 

Step #1. Setup the Camera

First setup the camera as a Hikvision. Choose a name for your camera and turn Off "Auto Setup". 

Before you head over to the Hikvision camera interface, make sure you’ve taken note of your FTP Credentials. You can find them on the cameras page here:

Before you head over to the Hikvision camera interface, make sure you’ve taken note of your FTP Credentials. You can find them on the cameras page here:


Tip: When we we first pop-up the dialogue to enter your FTP Credentials, we say ftp.camcloud.com is what you should use, but that doesn’t always work for Hikvision Cameras. If it doesn't you can enter this IP: 54.221.201.14


Step #2: Hikvision FTP Setup

Now go to the Hikvision Camera Interface and click on the “Configuration” tab, then under “Advanced Configuration” click on “Network”. Now click on the FTP tab.

This is where your FTP credentials are required. Keep in mind that the interface as of now doesn’t allow you to copy and paste the passwords in, so you’ll have to manually enter them both times.

Make sure the “Upload Picture” checkbox at the bottom is checked. Click on “test”, if it’s successful it means that you’ve configured with FTP correctly.

Step #3: Hikvision Interface Event and Storage Configuration

Once again under “Advanced Configuration”, click on “Events”. Make sure your Motion Detection is enabled and that you have a Motion Detection Area selected.



Scroll down, and under Linkage Method make sure “Upload to FTP” is checked. 


The Last Step is to jump over to “Storage”, and click on the Snapshot tab. Scroll down and check on the “Enable Event-Triggered Snapshot” checkbox.

Now you’re ready to use cloud storage with Camcloud and your Hikvision camera. Now when there’s motion in front of the camera, you’ll be able to see what kind of motion activity was captured by the device.  

That's it for the setup!

 

Troubleshooting

1. I'm not getting motion events

Answer: Make sure to check out this guide.

2. I'm getting "No preview" or any image on my mobile device. Camera page.

Answer: New firmware versions turn off the Hikvision CGI. You can turn that back on at: Network -> Advanced Settings -> Integration Protocol