Not Getting Notifications?

First of all, make sure you are getting events on your timeline. You should see dark blue lines indicating an event.

If you verified you are getting those events then there could be a couple of reasons to why you're not getting email alerts or push notification alerts on mobile.

1) Notifications for events are turned off

Select the camera that you are having issues with in the Timeline. Click the double dot to engage the menu. Select "Edit".

The box below should appear:

Click the "Notifications Settings".

Here you have several options to turn on notifications. There are several types:

Events: Analytics - this is the most common and covers all types of events. This could be any event coming from the camera. Custom or Scheduled are API specific events and most likely won't apply here.
Cloud AI - If you have the Cloud AI addon use this to notify only on specific labels such as Car or Person.
Health - Always recommend to keep your camera health alert turned on.
Schedule - You can assign custom schedules for your notifications. Look here if you are not getting notifications as expected.
LPR - Only for license plate recognition black list notifications

2) No Email is Setup to Receive Notifications

Click on your "Username" menu, then click on Settings. You can add your email and adjust your notifications there.

If you get lots of events we will not send notifications constantly. We will send notifications only every 10 minutes to avoid getting bombarded with events. This is to find a balance, to not spam you, and make sure spammers don't flag this. In practice you'll not want to get notifications for every event. That first notification will help you identify what's going on.

Mobile push notifications via iOS only appear when the app is closed or in the background. Android does allow for notifications while you are within the app.