Camera Health Check (CHC) is an automated camera test feature that checks to ensure your cameras are online and functioning.
CHC is automatically enabled. If you wish to be notified when a test fails you can simply add CHC to your notification list (along with Motion Detection). By selecting this option a notification will be sent to your mobile app and to the email provided under the My Account -> Settngs -> Notifications.
Failed test and notifications
When a CHC test fails, a notification will be sent by email or to your mobile app. The camera will then be assigned an "Alert" state to indciate there's a failed test.
The camera can be removed from this state by:
Once either of these two tests pass, the camera will return to its normal healthy state.
A user will also be notified when a camera in failed state passes the next automated health check.
<Camera Name> is Offline - Your camera is no longer functioning properly. It doesn't necessarily mean everything stopped working. Either the Live View stopped working and/or the motion events are not coming in. A list of reasons will be given in the notification.
<Camera Name> is Online - No action required here. We ran another test and the camera is back in working order.
Action Required: <Camera Name> is Offline - This is the final notice. We've been testing this camera for the last 24 hours and it's never come back online. A list of reasons will be given in the notification.
In every notification you'll get a list of "reasons" for the failure. Different reasons include:
These reasons can also be found with any Test Connection result.
In addition to what you see with each camera in the Timeline, you also get a history of all events for every device.
This is a great way to monitor the health of any device and might give you clues to issues such as the internet connection and bandwidth. You can filter by camera and date and sort by any column.