Billing and Cloud Storage Basics | Camcloud

Billing and Cloud Storage Basics

Camcloud offers 3 simple storage plans that are billed on a monthly basis. 

Here are some commonly asked questions and answers.

Can I mix and match storage plans?
No, you need to select a storage plan that applies to all cameras in your account. 

What payment methods do you accept?
We accept Visa and Mastercard. We use a trusted, global 3rd party payment partner who processes all our transactions.
 
How do your recording storage limits work?
Our storage limits refer to the number of days we keep your media. If you have a 7 day plan, any recorded media from the last 7 days will be saved. Same goes for the 14 and 30 day plans. 
 
Can I switch plans at anytime?
Sure. When you switch from one plan to another we'll apply the change immediately and automatically pro-rate any pricing differences.
 
Is there a contract term? What about refunds? 
We offer monthly plans with no contract term. Note -- all our plans auto-renew until you cancel. You simply pay as you go and are free to cancel at anytime. There are no refunds after 30 days.
 
Are there pre-payment options? 
Yes! You can purchase a plan that's billed annually rather than monthly and save approximately 17% off the monthly plan. We also offer 3 month pre-payment for first-time customers.